The following T&Cs apply to all orders placed via our online shop. Our online shop is for consumers only.
2. CONTRACTUAL PARTNER, FORMATION OF CONTRACT
The purchase contract is concluded with METZNER Engineering GmbH.
The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.
3. CONTRACT LANGUAGE, SAVING OF THE CONTRACT TEXT
The languages available for concluding the contract are German and English.
We save the text of the contract and forward the order data and our T&Cs to you by e-mail. You may also view the text of the contract in our customer login area.
In our store, the following payment methods are generally available:
Paypal, credit card (Visa, Mastercard, American Express), Maestro, Klarna, SOFORT, Apple Pay, Google Pay, advance payment.
If you select the payment method advance payment, we will tell you our bank details in a separate e-mail and deliver the goods after receipt of payment. You can find more information under GENERAL TERMS OF SHIPPING AND PAYMENT.
In addition to the stated product prices, shipping costs will be added. You can find out more about the shipping costs under GENERAL TERMS OF SHIPPING AND PAYMENT.
6. RIGHT OF WITHDRAWL
If the customer is a consumer, he is entitled to a statutory right of withdrawal. You can see the content of the right of withdrawal under RECALL POLICY.
7. DAMAGE DURING DELIVERY
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
8. WARRANTY AND GUARANTEES
We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.
Customer service: firstname.lastname@example.org
9. ONLINE DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.
We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
The competent body in this matter is: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany www.verbraucher-schlichter.de.